TERMS AND CONDITIONS FOR PARENTS
Kiddies Lounge Nursery aims to provide your child with the best of care, in a safe, friendly, and secure environment. We therefore ask parents to abide by the following rules: to allow the nursery to function at its best. To enable us to provide and maintain the highest standards of care we require all parents to be aware of, and abide by, the following conditions.
Childcare Registration Form/ Place Availability:
It is important that you fully complete the childcare registration form, as you are providing us with information about your child, so please ensure it is accurate and correct. All places are subject to availability and will be offered on a first come first serve basis. A minimum of 2 days is required to book your child’s placement. Completion of your childcare registration form does not guarantee your child a place at the nursery. We operate a waiting list and will inform you 10 working days prior to the requested date if and when a place/s becomes available.
Hours of Opening:
The Nursery is open Monday to Friday from 7.30am to 6.30pm, 51 weeks of the year. The Nursery is closed on all Bank Holidays, and the days between the Christmas and New Year holiday. Please note the booking schedule cannot be altered for public holidays and or be compensated for an additional day. ALL changes to the scheduled bookings must be requested and approved with notice by the Manager/ Director.
Administration Charges:
Late Collection fee of £1 for every minute applies if children are collected late. We are registered to provide care from 7.30am to 6.30pm and are unable to provide care outside these hours. In the event that you are late in collecting a child and we do not hear from you. We will make every effort to contact you on the emergency numbers provided however would contact Children's Services and conduct a handover with them in the absence of a Parent/ carer.
Returned Direct Debit mandate is £20.00 per breach.
Two-week retainer will be due before your child starts the setting.
Settling Child into nursery:
All children are required to have a settling in period after the registration fees are paid. The length of time and number of settling sessions will vary as it takes some children more time to form relationships with their key person and become familiar within the nursery environment. Every child is assigned a Key Person to develop a professional relationship with parents; obtaining relevant information and consent that are necessary in ensuring their smooth transition into nursery. We ask that you (parents/ carers) attend the nursery the week before the start date with your child for settling in until he or she is happy to be left and is an opportunity for you (parents/ carers) to read all policies and procedures and ask any further questions. (Covid restrictions may apply).
Deposit and Registration Fee:
A two-week retainer is required to secure a place for your Child. Only then will you receive written confirmation from us officially offering you a place for your Child. This is non-refundable with 1 month written notice from you when your Child leaves, against the final month's invoice provided that there is no outstanding balance on your account. The £60 registration fee is non-refundable in the case of cancellation or termination of your childcare contract.
The deposit is only payable once you have confirmed your decision to join the Nursery. Please note that deposits are non-refundable in the event of cancellation or if you change your mind. We kindly ask that you are completely satisfied before accepting a place.
Change of Details:
You must inform us immediately of any changes to your child's details/ circumstances. You must also notify the nursery of changes to your bank details.
Non-Payment of Fees:
Fees are collected by direct debit only on the first of each month for monthly payments and (if on a weekend, the 1st working day of the month). If the payment of nursery fees is outstanding. Late payment of fees due will incur a daily charge, which is at the rate of 5% in the first week increasing to 10% following week and so forth. This will need to be paid prior to the next month’s fees due. We will make every effort to resolve the situation and after 5 days (2 days for weekly payments) if payment is not received in full your Childcare contract will be terminated. Upon termination of this contract the child shall not be permitted entry to the nursery. This will lead to a formal demand for all outstanding monies owed, and we will issue a final invoice and pass this to a debt collection agency for full recovery.
In addition, you will be liable for all associated debt collection fees and court costs.
Postponement Policy:
If you postpone your start date at nursery, you will be required to pay a holding fee of 50% of your monthly invoice. Should an immediate start place be held on our waiting list, you will unfortunately lose your right to this place and be placed back on the waiting list for your new start dates.
Termination of Contract:
If you no longer wish to maintain your child’s place at the Nursery you will be required to give thirty (30) days in advance notice by writing to the nursery manager. Kiddies lounge day nursery reserves the right to exclude a child from Nursery for any breach of the childcare contract or inappropriate behaviour from parents and careers.
Final Invoice:
We will create your final invoice from the date of your termination email. You will be required to pay the full fees for the thirty (30) days’ notices. Your 2 weeks deposit money will then be applied to your last fees; any balance for the remaining 2 weeks must be paid. We do not give refunds, as the amount will be applied to your final balance. Failure to give the necessary 1-month notice will result in losing your deposit. It is your responsibility to obtain a receipt from the nursery manager as your proof of termination. Your child may attend during this time unless you have breached the childcare contract terms and conditions.
Employment of Staff /Solicitation of Staff:
If, during this childcare contract and for a period of 12 months after the termination of this contract, has had contact with your child or under this contract then you will be liable to pay and you will be invoiced a fee of £5,000.00 as payment to us recruiting and training a suitable replacement member of staff or face legal action.
Absence:
Fees remain payable for periods of absence, (holidays, sickness, and emergencies) this also includes lunch fees for the govt funded days. As your child’s place is kept open and staff/ other associated costs continue to accumulate and are met by the nursery.
Nursery Closure:
If we take the decision to close due to events or circumstances which are outside our control e.g., bad weather, flood etc. We shall be under no obligation to provide alternative childcare facilities to you, and parents are required to pay childcare fees. If the closure exceeds 5 days in duration (excluding any days when the nursery would otherwise be closed), we will credit you with an amount that represents the number of days the nursery is closed in excess of 5 days. Please note that this depends on the circumstance.
Mobile Phone:
We enforce a no personal mobile phone usage policy within our settings. Can we please ask you to abstain from using your personal mobile phone as you arrive at the nursery premises, and do not use it again until you have left the nursery.
Changes:
We reserve the right to make amendments to the terms and conditions of your childcare contract without notice. The current terms and conditions are published online at www.kiddiesloungenursery.com, or you can request this from the nursery manager.
Complaints and Concerns:
If you have a concern or complaint, please speak to the Nursery Manager or Directors immediately. If you have any concerns about the services we provide, please discuss it with your nursery manager in the first instance, and if these concerns are not resolved to your satisfaction, please contact the Nursery Directors. You can report directly to the directors via post, our website or email: [email protected].
Criminal Records Bureau:
All Kiddies Lounge Staff are fully cleared by the Criminal Records Bureau. This clearance lasts for 3 years however our staff sign an annual disclaimer stating that if there has been any change since their last clearance, they must let us know.
Emergency Treatment:
If a child attending the Nursery has an accident whilst in our care basic First Aid treatment will be given by qualified staff any emergency treatment or medical advice will be permitted unless a parent states otherwise in writing. The Nursery does not accept any responsibility for treatment given against the parent's wishes if we have not been otherwise informed. All Parents will be informed and required to sign the accident sheet in the case of a more serious accident or incident a child will be taken immediately to the nearest hospital and parents will be informed.
Sickness:
The Nursery will make every effort to notify parents should their child become ill whilst at the setting. Senior staff reserves the right to take the child to hospital in an emergency. Please note minimum exclusion periods apply and must be adhered to our policy and guidelines are available from the nursery manager. The Nursery’s exclusion policy is guided by the relevant local Authority.
Medication:
If your child is prescribed antibiotics, please keep them at home until 48 hours dosage has been administered in case of adverse reaction to the medication. Antibiotics and medicines will only be administered by Nursery staff after the child has been taking them for more than 48 hours at home, and only then with written authorisation from the parents. All antibiotics must be prescribed by a doctor. All medication must be prescribed and in its original packaging.
Food and Drink:
Water is available for the older children to help themselves when thirsty; this promotes independence and self-help skills. For the younger children water will be available and offered throughout the day alongside designated snack and mealtimes in either beakers or cups depending upon the age and stage of development of the children.
Meals and Snacks:
We cater for all special dietary requirements, and provide drinks (water/ milk) and healthy snacks during morning and afternoon snack times along with three nutritious, balanced meals daily. Menus are displayed on the parents display board. Govt funded hours/days- if a parent chooses to provide a healthy packed lunch for lunch time they can do so, alternatively, nursery hot food option is available at an extra cost.
Milk Feeds and Nappies:
Formula bottle feeds should be supplied, prepared and labelled by parents and brought to the Nursery each day where they will be stored at the correct temperature until required. Parents are asked to provide supplies of their preferred nappies when required. These will be labelled with the child’s name.
Free Early Years Entitlement (FEYE) Payments:
Free Early Years Entitlement (FEYE) is available for all 3- and 4-year-old children, regardless of parental income, from the term AFTER a child’s 3rd birthday. Your child will be entitled to 15 hours of free childcare, per week, for 38 weeks (term times only). The 15 hours can be taken over a minimum of 2 days. The level of flexibility offered in attendance can be discussed with the nursery manager. You will not be charged for the 15 free hours per week. If your child attends for more than 15 hours per week, you are responsible for paying for the additional hours and services accessed and you will be invoiced on a monthly basis. Funding is also available for Children from 9months- 2years old for qualifying parents/ families, please enquire within. Families with children of this age who have an eligibility code will automatically qualify for 30hrs from September 2025. Manual verification by Nursery Management will be conducted.
There is an option for providing packed lunch or alternatively there is a daily chargeable fee for the nursery hot meals for government funded 15/30hours days only. To decrease your booking pattern, you must provide us with thirty (30) days’ notices in writing or by email to the attention of the nursery manager. If insufficient notice is given, then you will be invoiced for the full childcare fees for thirty (30) days’ notices from the date of any change as if the hours had not decreased.
Sibling Discount:
Parents, who have more than one child attending the Nursery, are entitled to a 10% reduction in fees for the second and subsequent children. This is applicable only on the booking pattern and does not include any extra sessions or additional hours.
Payment of Fees (Monthly in advance):
Fees are collected by Direct Debit or Online payment method only on the first of each month (if on a weekend, the 1st working day of the month) and are paid monthly in advance in accordance with your booking pattern.
All payments made under the childcare contract terms and conditions must be made by direct debit or online payment method. Under exceptional circumstances we may agree to payment by cash; however, it is your responsibility to obtain a receipt from the nursery manager as your proof of payment.
The Nursery will be closed on all Bank Holidays and the fees remain payable. The days between Christmas and New Year holidays the nursery will be closed for 1 week. This will not be charged.
Payment of Fees (Monthly in arrears):
Additional hours, late pickup charges and any additional sessions occurred for the month are invoiced at the end of each month and are payable within 7 days of issue. Failure to pay will lead to termination of the childcare contract, and your child/ children will lose their place at the nursery. You will still be required to pay any outstanding balance on your account.
Postponement Policy:
If you postpone your start date at nursery, you will be required to pay a holding fee of 50% of your monthly invoice. Should an immediate start place be held on our waiting list, you will unfortunately lose your right to this place and be placed back on the waiting list for your new start dates.
Employment of Staff /Solicitation of Staff:
If, during this childcare contract and for a period of 12 months after the termination of this contract, you (directly or Indirectly) employ or otherwise engage the services of any member of our staff who has had contact with your child or under this contract then you will be liable to pay and you will be invoiced a fee of £5,000.00 as payment to us recruiting and training a suitable replacement member of staff or face legal action.
Child Security and Protection:
The Nursery has a full written policy on Safeguarding Child protection. You can request this from the nursery manager.
Child Protection:
It is our priority to keep children safe from harm when in our care. Any child who attends the Nursery, irrespective of their racial origin, gender, physical or mental impairment, class, religion or cultural background have a right to protection from neglect, physical, sexual or any other abuse. It is our obligation to require or seek professional advice or actions from the local social services team if we suspect a child is suffering from harm.
Social Care:
We are duty bound to inform the Child Protection Agencies or seek professional advice from the local social services team if we suspect a child is suffering from harm. If we have any concerns about the care a child is receiving away from this setting, we have an obligation to report any instances where we consider that a child may have been neglected or abused to the relevant authorities. We may do so without your consent and/or without informing you.
Delivery and Collection of Children:
Children should be delivered by parents/carers into the care of a Nursery Staff Member and entered into the attendance register. Children will not be released into the care of anyone other than those named on the registration form unless authorised by the parents personally, by telephone or in writing. In addition, a personal visit of introduction by the parents, or anyone who will be collecting the child on occasions is encouraged so we are able to confirm their identity.
You are required to inform us immediately if you are unable to collect your child from the nursery by the official collection time. All collections must be by an adult over 18 years of age.
Discipline:
The Nursery has a written policy available to view on behaviour management. You can request this from the nursery manager. We aim to work towards an environment in which children can develop self-discipline and self-respect. The use of any form of physical chastisement, verbal humiliation, or aggressive handling of a child is not acceptable at the Nursery.
Property and Premises
Clothing and Personal Property:
The Nursery does not accept responsibility for loss or damage of personal property brought on to the premises by children or parents. We advise parents to bring spare clothing as well as clothes suitable for messy play so that the child can participate even if they refuse an apron.
Parents are requested to send children in easily washable, clearly labelled clothing which is appropriate to in ALL the weather conditions.
Please also provide spare clothing for your child encases the need to change if a toileting accident occurs. We strongly advise that your child does not bring any toys from home, as loss of favourite toys often results in very upset children. The children at the setting are being weaned or eating solid foods that they have been exposed to at home. We care for children with changing dietary requirements therefore we do not permit food from home.
Privacy Notice
We will adhere to the principles of the General Data Protection Regulations when collecting and processing information about you and your child. Our Privacy Notice policy explains how your data is processed, collected, kept up-to-date which can be found on our website www.kiddiesloungenursery.com.
Please note: If you find that you no longer need the place, please inform us as soon as possible. Should you decide you no longer need the place we will not retain the details on this application form (see our Privacy Notice Policy).
I/we give my consent to Kiddies Lounge to store and use our personal data to receive childcare services and fulfil the contractual agreement I am/we are entering into.
I am/we are aware that the nursery policies and procedures, and terms and conditions are on the nursery website www.kiddiesloungenursery.com.
Failure to sign and return the terms and conditions agreement before your child start attending the nursery, will automatically imply that you accept and agree to abide by the nursery terms and conditions, and policies and procedures.
This document has been reviewed November 2025
Kiddies Lounge Management
Childcare Registration Form/ Place Availability:
It is important that you fully complete the childcare registration form, as you are providing us with information about your child, so please ensure it is accurate and correct. All places are subject to availability and will be offered on a first come first serve basis. A minimum of 2 days is required to book your child’s placement. Completion of your childcare registration form does not guarantee your child a place at the nursery. We operate a waiting list and will inform you 10 working days prior to the requested date if and when a place/s becomes available.
Hours of Opening:
The Nursery is open Monday to Friday from 7.30am to 6.30pm, 51 weeks of the year. The Nursery is closed on all Bank Holidays, and the days between the Christmas and New Year holiday. Please note the booking schedule cannot be altered for public holidays and or be compensated for an additional day. ALL changes to the scheduled bookings must be requested and approved with notice by the Manager/ Director.
Administration Charges:
Late Collection fee of £1 for every minute applies if children are collected late. We are registered to provide care from 7.30am to 6.30pm and are unable to provide care outside these hours. In the event that you are late in collecting a child and we do not hear from you. We will make every effort to contact you on the emergency numbers provided however would contact Children's Services and conduct a handover with them in the absence of a Parent/ carer.
Returned Direct Debit mandate is £20.00 per breach.
Two-week retainer will be due before your child starts the setting.
Settling Child into nursery:
All children are required to have a settling in period after the registration fees are paid. The length of time and number of settling sessions will vary as it takes some children more time to form relationships with their key person and become familiar within the nursery environment. Every child is assigned a Key Person to develop a professional relationship with parents; obtaining relevant information and consent that are necessary in ensuring their smooth transition into nursery. We ask that you (parents/ carers) attend the nursery the week before the start date with your child for settling in until he or she is happy to be left and is an opportunity for you (parents/ carers) to read all policies and procedures and ask any further questions. (Covid restrictions may apply).
Deposit and Registration Fee:
A two-week retainer is required to secure a place for your Child. Only then will you receive written confirmation from us officially offering you a place for your Child. This is non-refundable with 1 month written notice from you when your Child leaves, against the final month's invoice provided that there is no outstanding balance on your account. The £60 registration fee is non-refundable in the case of cancellation or termination of your childcare contract.
The deposit is only payable once you have confirmed your decision to join the Nursery. Please note that deposits are non-refundable in the event of cancellation or if you change your mind. We kindly ask that you are completely satisfied before accepting a place.
Change of Details:
You must inform us immediately of any changes to your child's details/ circumstances. You must also notify the nursery of changes to your bank details.
Non-Payment of Fees:
Fees are collected by direct debit only on the first of each month for monthly payments and (if on a weekend, the 1st working day of the month). If the payment of nursery fees is outstanding. Late payment of fees due will incur a daily charge, which is at the rate of 5% in the first week increasing to 10% following week and so forth. This will need to be paid prior to the next month’s fees due. We will make every effort to resolve the situation and after 5 days (2 days for weekly payments) if payment is not received in full your Childcare contract will be terminated. Upon termination of this contract the child shall not be permitted entry to the nursery. This will lead to a formal demand for all outstanding monies owed, and we will issue a final invoice and pass this to a debt collection agency for full recovery.
In addition, you will be liable for all associated debt collection fees and court costs.
Postponement Policy:
If you postpone your start date at nursery, you will be required to pay a holding fee of 50% of your monthly invoice. Should an immediate start place be held on our waiting list, you will unfortunately lose your right to this place and be placed back on the waiting list for your new start dates.
Termination of Contract:
If you no longer wish to maintain your child’s place at the Nursery you will be required to give thirty (30) days in advance notice by writing to the nursery manager. Kiddies lounge day nursery reserves the right to exclude a child from Nursery for any breach of the childcare contract or inappropriate behaviour from parents and careers.
Final Invoice:
We will create your final invoice from the date of your termination email. You will be required to pay the full fees for the thirty (30) days’ notices. Your 2 weeks deposit money will then be applied to your last fees; any balance for the remaining 2 weeks must be paid. We do not give refunds, as the amount will be applied to your final balance. Failure to give the necessary 1-month notice will result in losing your deposit. It is your responsibility to obtain a receipt from the nursery manager as your proof of termination. Your child may attend during this time unless you have breached the childcare contract terms and conditions.
Employment of Staff /Solicitation of Staff:
If, during this childcare contract and for a period of 12 months after the termination of this contract, has had contact with your child or under this contract then you will be liable to pay and you will be invoiced a fee of £5,000.00 as payment to us recruiting and training a suitable replacement member of staff or face legal action.
Absence:
Fees remain payable for periods of absence, (holidays, sickness, and emergencies) this also includes lunch fees for the govt funded days. As your child’s place is kept open and staff/ other associated costs continue to accumulate and are met by the nursery.
Nursery Closure:
If we take the decision to close due to events or circumstances which are outside our control e.g., bad weather, flood etc. We shall be under no obligation to provide alternative childcare facilities to you, and parents are required to pay childcare fees. If the closure exceeds 5 days in duration (excluding any days when the nursery would otherwise be closed), we will credit you with an amount that represents the number of days the nursery is closed in excess of 5 days. Please note that this depends on the circumstance.
Mobile Phone:
We enforce a no personal mobile phone usage policy within our settings. Can we please ask you to abstain from using your personal mobile phone as you arrive at the nursery premises, and do not use it again until you have left the nursery.
Changes:
We reserve the right to make amendments to the terms and conditions of your childcare contract without notice. The current terms and conditions are published online at www.kiddiesloungenursery.com, or you can request this from the nursery manager.
Complaints and Concerns:
If you have a concern or complaint, please speak to the Nursery Manager or Directors immediately. If you have any concerns about the services we provide, please discuss it with your nursery manager in the first instance, and if these concerns are not resolved to your satisfaction, please contact the Nursery Directors. You can report directly to the directors via post, our website or email: [email protected].
Criminal Records Bureau:
All Kiddies Lounge Staff are fully cleared by the Criminal Records Bureau. This clearance lasts for 3 years however our staff sign an annual disclaimer stating that if there has been any change since their last clearance, they must let us know.
Emergency Treatment:
If a child attending the Nursery has an accident whilst in our care basic First Aid treatment will be given by qualified staff any emergency treatment or medical advice will be permitted unless a parent states otherwise in writing. The Nursery does not accept any responsibility for treatment given against the parent's wishes if we have not been otherwise informed. All Parents will be informed and required to sign the accident sheet in the case of a more serious accident or incident a child will be taken immediately to the nearest hospital and parents will be informed.
Sickness:
The Nursery will make every effort to notify parents should their child become ill whilst at the setting. Senior staff reserves the right to take the child to hospital in an emergency. Please note minimum exclusion periods apply and must be adhered to our policy and guidelines are available from the nursery manager. The Nursery’s exclusion policy is guided by the relevant local Authority.
Medication:
If your child is prescribed antibiotics, please keep them at home until 48 hours dosage has been administered in case of adverse reaction to the medication. Antibiotics and medicines will only be administered by Nursery staff after the child has been taking them for more than 48 hours at home, and only then with written authorisation from the parents. All antibiotics must be prescribed by a doctor. All medication must be prescribed and in its original packaging.
Food and Drink:
Water is available for the older children to help themselves when thirsty; this promotes independence and self-help skills. For the younger children water will be available and offered throughout the day alongside designated snack and mealtimes in either beakers or cups depending upon the age and stage of development of the children.
Meals and Snacks:
We cater for all special dietary requirements, and provide drinks (water/ milk) and healthy snacks during morning and afternoon snack times along with three nutritious, balanced meals daily. Menus are displayed on the parents display board. Govt funded hours/days- if a parent chooses to provide a healthy packed lunch for lunch time they can do so, alternatively, nursery hot food option is available at an extra cost.
Milk Feeds and Nappies:
Formula bottle feeds should be supplied, prepared and labelled by parents and brought to the Nursery each day where they will be stored at the correct temperature until required. Parents are asked to provide supplies of their preferred nappies when required. These will be labelled with the child’s name.
Free Early Years Entitlement (FEYE) Payments:
Free Early Years Entitlement (FEYE) is available for all 3- and 4-year-old children, regardless of parental income, from the term AFTER a child’s 3rd birthday. Your child will be entitled to 15 hours of free childcare, per week, for 38 weeks (term times only). The 15 hours can be taken over a minimum of 2 days. The level of flexibility offered in attendance can be discussed with the nursery manager. You will not be charged for the 15 free hours per week. If your child attends for more than 15 hours per week, you are responsible for paying for the additional hours and services accessed and you will be invoiced on a monthly basis. Funding is also available for Children from 9months- 2years old for qualifying parents/ families, please enquire within. Families with children of this age who have an eligibility code will automatically qualify for 30hrs from September 2025. Manual verification by Nursery Management will be conducted.
There is an option for providing packed lunch or alternatively there is a daily chargeable fee for the nursery hot meals for government funded 15/30hours days only. To decrease your booking pattern, you must provide us with thirty (30) days’ notices in writing or by email to the attention of the nursery manager. If insufficient notice is given, then you will be invoiced for the full childcare fees for thirty (30) days’ notices from the date of any change as if the hours had not decreased.
Sibling Discount:
Parents, who have more than one child attending the Nursery, are entitled to a 10% reduction in fees for the second and subsequent children. This is applicable only on the booking pattern and does not include any extra sessions or additional hours.
Payment of Fees (Monthly in advance):
Fees are collected by Direct Debit or Online payment method only on the first of each month (if on a weekend, the 1st working day of the month) and are paid monthly in advance in accordance with your booking pattern.
All payments made under the childcare contract terms and conditions must be made by direct debit or online payment method. Under exceptional circumstances we may agree to payment by cash; however, it is your responsibility to obtain a receipt from the nursery manager as your proof of payment.
The Nursery will be closed on all Bank Holidays and the fees remain payable. The days between Christmas and New Year holidays the nursery will be closed for 1 week. This will not be charged.
Payment of Fees (Monthly in arrears):
Additional hours, late pickup charges and any additional sessions occurred for the month are invoiced at the end of each month and are payable within 7 days of issue. Failure to pay will lead to termination of the childcare contract, and your child/ children will lose their place at the nursery. You will still be required to pay any outstanding balance on your account.
Postponement Policy:
If you postpone your start date at nursery, you will be required to pay a holding fee of 50% of your monthly invoice. Should an immediate start place be held on our waiting list, you will unfortunately lose your right to this place and be placed back on the waiting list for your new start dates.
Employment of Staff /Solicitation of Staff:
If, during this childcare contract and for a period of 12 months after the termination of this contract, you (directly or Indirectly) employ or otherwise engage the services of any member of our staff who has had contact with your child or under this contract then you will be liable to pay and you will be invoiced a fee of £5,000.00 as payment to us recruiting and training a suitable replacement member of staff or face legal action.
Child Security and Protection:
The Nursery has a full written policy on Safeguarding Child protection. You can request this from the nursery manager.
Child Protection:
It is our priority to keep children safe from harm when in our care. Any child who attends the Nursery, irrespective of their racial origin, gender, physical or mental impairment, class, religion or cultural background have a right to protection from neglect, physical, sexual or any other abuse. It is our obligation to require or seek professional advice or actions from the local social services team if we suspect a child is suffering from harm.
Social Care:
We are duty bound to inform the Child Protection Agencies or seek professional advice from the local social services team if we suspect a child is suffering from harm. If we have any concerns about the care a child is receiving away from this setting, we have an obligation to report any instances where we consider that a child may have been neglected or abused to the relevant authorities. We may do so without your consent and/or without informing you.
Delivery and Collection of Children:
Children should be delivered by parents/carers into the care of a Nursery Staff Member and entered into the attendance register. Children will not be released into the care of anyone other than those named on the registration form unless authorised by the parents personally, by telephone or in writing. In addition, a personal visit of introduction by the parents, or anyone who will be collecting the child on occasions is encouraged so we are able to confirm their identity.
You are required to inform us immediately if you are unable to collect your child from the nursery by the official collection time. All collections must be by an adult over 18 years of age.
Discipline:
The Nursery has a written policy available to view on behaviour management. You can request this from the nursery manager. We aim to work towards an environment in which children can develop self-discipline and self-respect. The use of any form of physical chastisement, verbal humiliation, or aggressive handling of a child is not acceptable at the Nursery.
Property and Premises
Clothing and Personal Property:
The Nursery does not accept responsibility for loss or damage of personal property brought on to the premises by children or parents. We advise parents to bring spare clothing as well as clothes suitable for messy play so that the child can participate even if they refuse an apron.
Parents are requested to send children in easily washable, clearly labelled clothing which is appropriate to in ALL the weather conditions.
Please also provide spare clothing for your child encases the need to change if a toileting accident occurs. We strongly advise that your child does not bring any toys from home, as loss of favourite toys often results in very upset children. The children at the setting are being weaned or eating solid foods that they have been exposed to at home. We care for children with changing dietary requirements therefore we do not permit food from home.
Privacy Notice
We will adhere to the principles of the General Data Protection Regulations when collecting and processing information about you and your child. Our Privacy Notice policy explains how your data is processed, collected, kept up-to-date which can be found on our website www.kiddiesloungenursery.com.
Please note: If you find that you no longer need the place, please inform us as soon as possible. Should you decide you no longer need the place we will not retain the details on this application form (see our Privacy Notice Policy).
I/we give my consent to Kiddies Lounge to store and use our personal data to receive childcare services and fulfil the contractual agreement I am/we are entering into.
I am/we are aware that the nursery policies and procedures, and terms and conditions are on the nursery website www.kiddiesloungenursery.com.
Failure to sign and return the terms and conditions agreement before your child start attending the nursery, will automatically imply that you accept and agree to abide by the nursery terms and conditions, and policies and procedures.
This document has been reviewed November 2025
Kiddies Lounge Management
Copyright © 2026 Kiddies Lounge Pre-School & Day Nursery
